Communications Center

Communications Specialist

Location: Essex Junction, Vermont

In collaboration with the requesting facility staff, the Communications Specialist works to coordinate appropriate, safe, rapid and efficient inter-facility transport.

Location: Essex Junction, Vermont

Reports to: CEO/Shift Supervisor

Summary: Garnet Transport Medicine provides unparalleled 24/7 ambulance transport services to healthcare institutions and facilities throughout Vermont, New Hampshire, Massachusetts, and New York. As a company founded by a Paramedic, we are uniquely aware of what makes a great transport medicine team. We offer competitive compensation, benefits, professional support, and ongoing professional development and training.

In collaboration with the requesting facility staff, the Communications Specialist works to coordinate appropriate, safe, rapid, and efficient inter-facility transport. The Transport Communications Specialist is responsible for ensuring smooth, accurate, and efficient relay of information between requesting facilities, referring providers, consumers, and Garnet Transport Medicine.

Reporting Relationships: The Communications Specialist reports to the Clinical Logistics Operations Center (CLOC) Supervisor and receives operational guidance and input from the senior Clinical Operations Supervisor (COS) regarding field operations. The Communications Specialist is ultimately accountable to the Chief Executive Officer or division executive.

Freedom to Act/Accountability: Collaborates with coworkers, EMS agencies, nursing staff, physicians, and leadership at all referring facilities, following departmental guidelines, policies, and procedures. Follows dispatch algorithm to determine the best mode of transport and level of transport for patient care. Takes clinical direction from the senior Clinical Operations Supervisor regarding clinical transport system status management. 

Working Relationships: The Communications Specialist works directly with administrative staff, Garnet EMS personnel, and external EMS agencies located within Vermont and New York, and Vermont EMS District #3. The Communications Specialist also works directly with case managers and care coordinators from external client facilities and state agencies while coordinating transport resources and facilitating emergent and non-emergent transport requests.

Position Requirements

Education:

  • Minimum of a High School Diploma or Equivalency (GED) required
  • Associate’s or Bachelor’s Degree preferred

Experience:

  • One (1) year of experience as a Fire, EMS, or Police dispatcher preferred; or two (2) to three (3) years in EMS working for EMS services or experience in case management, care coordination, or another discipline where coordination of resources was a principal responsibility
  • Experience in service-related healthcare occupations, demonstrating proficiency in interacting with customers and the ability to work in a high-paced, high-stress, and dynamic environment.
  • Must have a working knowledge of radio communications and computer dispatch
  • Working knowledge of medical terminology and experience with third-party payers, reimbursement procedures as well as CPT code knowledge
  • Garnet reserves the right to request prospective candidates to provide documentation of their experience and skills

Knowledge:

  • Basic Life Support (BLS) EMS training and experience
  • Dispatching experience for an EMS agency or emergency operations center preferred
  • Certification as an Emergency Medical Dispatcher from the National Academy of Emergency Medical Dispatch or ability to obtain within 12 months of hire
  • Knowledge of EMS operations, 911 response, and inter-facility transports
  • Computer skills and knowledge of Microsoft Office Products

Special Skills:

  • Communicate effectively
  • Must be able to demonstrate competency in operating computer systems and clinical documentation systems
  • Proficiency in operating Computer-Aided Dispatching systems (CAD)
  • Proficiency in operating radio communications equipment
  • Proficiency in call taking and the operation of telephone systems with multiple lines

Conditions of Hire/Employment:

  • Must be able to pass a comprehensive State and Federal background check including inquiries into state and federal healthcare and human services agencies

Working Conditions:

  • While performing the duties of this job, the Communications Specialist is required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance visions, color visions, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to pass a comprehensive Candidate Physical Abilities Test (CPAT) specific to job functions

Garnet Transport Medicine is an equal opportunity employer and highly values diversity. Garnet Transport Medicine and Sparrow Healthcare Recruitment do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.