How We Help

How We Help​

In the dynamic world of healthcare, Garnet Healthcare emerges as a beacon of innovation and efficiency. Our digital health and virtual care management services, including Remote Patient Monitoring (RPM) and Chronic Care Management (CCM), go beyond traditional boundaries to offer a holistic solution for physician practices.

Immediate and Personal Communication

Our direct and customized approach to patient calls sets us apart, ensuring patient queries are handled promptly and personally.

No Upfront costs

Service and Devices are covered with our at-risk business model which is covered in net covered reimbursements

Seamless Team Integration

Our staff blend in with your practice, maintaining a consistent and trustworthy patient experience.

Cost-Effective Service Expansion

Enhance your practice's capabilities without incurring additional overhead costs.

Responsive Staff Augmentation

Rapidly increase your workforce in response to varying demands without the hassle of traditional hiring processes.

Exceptional Customer Service

We handle every patient interaction with the aim of resolving it positively, reflecting well on your practice.

No Upfront Costs while generating revenue

With our unique “at risk” billing model we are funded from the billable reimbursements at a competitive flat rate and cover the devices. This allows our customers to generate revenue without the need to fund our service or devices.

No additional staffing required

With our model we are also able to eliminate any hidden costs driven by increased workload for your staff that is common in many RPM services. By taking care of the customer outreach, customer service and billing through our included managed service we are able to not only prevent increased workload but also field and assign any non-service related inquires by assigned patients at non additional cost.

Cost effective Service Expansion

With our team already in contact with your assigned patients and acting as an extension of your practice, any outreach to our team outside of the tradition scope will also be managed at no additional cost. We can expand this further and act as a Patient Coordinator for patients who are not assigned to us for our RPM related services at a competitive price. This flexible service can be used to eliminate surges in call volume and patient outreach or cover additional staffing needs. With our service already in place this can be done quickly and seamlessly without affecting your patients general experience.

High Compliance Billing Model

With our billing model we guarantee compliance to meet the 20 minute requirement of outreach every 16 days before seeking reimbursement. We also tailor our outreach to your patients based on their needs through custom outreach scheduling and SMS options eliminating patient frustration that is often encountered with the ‘repeated calling’ method used by many services.

Your Practice’s Extended Arm in Patient Engagement

Our services are designed to integrate seamlessly with your practice. We become an extension of your team, ensuring that patients receive consistent and high-quality care, just as they would from your own staff. This integration is so seamless that patients perceive our staff as a direct part of your practice, fostering trust and continuity.

Personalized, Efficient Patient Communication

Our immediate answer protocol is at the heart of our patient engagement strategy. We ensure that every phone call is answered by a person, not a machine. Our state-of-the-art system equips our staff with relevant patient information before they even pick up the phone, allowing for highly personalized and efficient interactions. This approach not only enhances the patient experience but also sets a new standard in patient engagement.

Adaptable Solutions in Times of Need

Healthcare demands can fluctuate, often unexpectedly. Garnet Healthcare offers an agile and scalable solution to bolster your staffing needs during high-demand periods. Our team’s quick integration capability means that we can provide immediate support in situations like staff shortages due to illness or turnover, ensuring that patient care remains uninterrupted.

Unparalleled Commitment to Comprehensive Service

We believe that every patient interaction is an opportunity to reinforce trust and satisfaction. Our team is adept at managing a wide spectrum of patient needs, from routine inquiries to complex care coordination. We handle tasks like scheduling appointments, managing prescription refills, and fielding medical questions with the utmost care and professionalism. Our ethos is to never turn away a patient request with a “that’s not our job” attitude. Instead, we endeavor to provide solutions or coordinate with your practice to find answers.

Financially Savvy Expansion of Services

With Garnet Healthcare, expanding your practice’s capabilities doesn’t mean expanding your budget. The costs associated with our specialized staff are covered through RPM and CCM funding mechanisms, enabling us to offer these extended services at no additional expense to your practice. This model presents a unique opportunity for cost savings and operational efficiency.

Elevate Your Practice with Us

Choose Garnet Healthcare for an innovative approach to RPM and CCM. Our comprehensive services not only enhance your practice’s patient care capabilities but also streamline operations, improve patient satisfaction, and offer financial efficiency. Partner with us to experience a new era of healthcare management that prioritizes patient care and practice growth without extra financial burden.
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